The Programme
Key Topics
Main Content


Key Topics
| Communicating for great results |
| Self management - a mirror for success |
| Tough decisions - assuming responsibility |
| Getting the best from your team members |
| Realising their potential |
| Situational leadership - what style, when & how |
| How to manage different types of people |
| Upward management - getting the best from your managers |
Main Content
- Lifting our personal barriers to success
- What are these barriers
- Where do they come from
- How can we remove them
- Communication at its best
- – main principles, tools and
techniques - Capturing the interest of others
- Convincing with confidence
- Emotional intelligence – combining
our logic with powerful emotions - Managing the powerhouse – EQ
- Winning hearts and minds
- Making people comfortable to open
up to us - Being open and interested
- Listening – really listening
- Making success happen
- Meeting staff members and announcing challenging decisions,
yet motivating - Constructive and honest feedback
- Understanding your personal
leadership style - Applying the right style to every management situation
- Areas to build on and to improve
- Developing excellence in:
- Delegation

Inspiring responsibility &
motivating
Gaining time, Building trust - Directivity

Executing tough decisions
effectively
Saying NO, yet motivating and
building
Getting commitment - Participation and involvement

Consultative approach 
Getting co-operation - Developing people for best results

Mentoring and coaching 
Feedback excellence 
Training, developing, encouraging - Making success happen
- Practical exercises on situational leadership
- Honest feedback to build success
- Communicating with different types
of people - Understanding how individuals are
different - How to know the different profiles of
people - Smarter handling of different people
- Knowing / mapping our own profile
- Avoiding pitfalls and using our
strengths - Upward management
- Getting the best from your managers
- What do we appreciate in our team
members - Seeing it in reverse
- Managing tough situations with our
bosses - Selling ideas and getting approval
- Making success happen
- Practice of real situations
- Personal Action Plan
- ..










