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The Programme
COMMUNICATION & DECISIONS
LEADERSHIP STYLES, CONFIDENCE & MOTIVATION
MANAGING DIFFERENT PEOPLE & UPWARD MANAGEMENT

Key Topics
Communicating for great results
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Self management - a mirror for success
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Tough decisions - assuming responsibility

Getting the best from your team members
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Realising their potential
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Situational leadership - what style, when
& how
How to manage different types of people
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Upward management - getting the best from your managers

Main Content
  • Lifting our personal barriers to success
  • What are these barriers
  • Where do they come from
  • How can we remove them
  • Communication at its best
  • – main principles, tools and
    techniques
  • Capturing the interest of others
  • Convincing with confidence
  • Emotional intelligence – combining
    our logic with powerful emotions
  • Managing the powerhouse – EQ
  • Winning hearts and minds
  • Making people comfortable to open
    up to us
  • Being open and interested
  • Listening – really listening
  • Making success happen
  • Meeting staff members and announcing challenging decisions,
    yet motivating
  • Constructive and honest feedback
  • Understanding your personal
    leadership style
  • Applying the right style to every management situation
  • Areas to build on and to improve
  • Developing excellence in:
  • Delegation
    ** PLEASE DESCRIBE THIS IMAGE ** Inspiring responsibility &
    motivating
    ** PLEASE DESCRIBE THIS IMAGE ** Gaining time, Building trust
  • Directivity
    ** PLEASE DESCRIBE THIS IMAGE ** Executing tough decisions
    effectively
    ** PLEASE DESCRIBE THIS IMAGE ** Saying NO, yet motivating and
    building
    Getting commitment
  • Participation and involvement
    ** PLEASE DESCRIBE THIS IMAGE ** Consultative approach
    ** PLEASE DESCRIBE THIS IMAGE ** Getting co-operation
  • Developing people for best results
    ** PLEASE DESCRIBE THIS IMAGE ** Mentoring and coaching
    ** PLEASE DESCRIBE THIS IMAGE ** Feedback excellence
    Training, developing, encouraging
  • Making success happen
  • Practical exercises on situational leadership
  • Honest feedback to build success
  • Communicating with different types
    of people
  • Understanding how individuals are
    different
  • How to know the different profiles of
    people
  • Smarter handling of different people
  • Knowing / mapping our own profile
  • Avoiding pitfalls and using our
    strengths
  • Upward management
  • Getting the best from your managers
  • What do we appreciate in our team
    members
  • Seeing it in reverse
  • Managing tough situations with our
    bosses
  • Selling ideas and getting approval
  • Making success happen
  • Practice of real situations
  • Personal Action Plan
  • ..
Programme Details